Privacy Policy

Privacy Policy

1. OVERVIEW This Privacy Policy outlines the policies and procedures governing the collection, use, and disclosure of information, including personal information, received from users of https://itrmantra.in/ (hereinafter referred to as the "Site"). The Site is owned and operated by Vivek Tiwari & Co., a company incorporated under the laws of India, having its registered address at 883, Akshardham Apartments, Pocket-3, Sector-19, Dwarka, New Delhi, 110075, India (hereinafter referred to as "we," "our," "us," or "ITRMANTRA").

By accessing or using this Site or our mobile application available at Google Play Store (hereinafter referred to as the "App"), you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using this Site or App.

This Privacy Policy is incorporated into and subject to the Terms of Use.

Effective Date: July 6, 2021

COLLECTION OF INFORMATION

2.1. Non-Personal Information

If you browse the Site or use the App without providing personal information, we may collect and store certain non-personal information, including but not limited to:

  • IP address;
  • Browser type and operating system;
  • Approximate location;
  • Date and time of access;
  • Pages visited; and
  • Referring website address (if applicable).

This information does not personally identify users and is used for analytics and website performance enhancements.

2.2. Personal Information

When you create an account, make a transaction, fill out a contact form, or communicate with us via email or correspondence, we may collect personally identifiable information such as:

  • Name;
  • Address;
  • Email address;
  • Telephone/Mobile number; and
  • Payment details (processed via third-party gateways, not stored by us).

We retain this information as required for dispute resolution, customer support, and troubleshooting, in compliance with applicable laws.

3. USE AND SHARING OF INFORMATION

You consent to the collection, use, and disclosure of your information as follows:

  • To process your requests and transactions;
  • To comply with legal requirements;
  • To improve our Site, App, and services;
  • For research and development purposes;
  • To better understand customer preferences;
  • To introduce new products and services; and
  • To notify you about offers, promotions, or relevant updates.

We may combine the information provided by you with other available information to enhance our services. We may also share your data with affiliates or third-party partners for operational or legal reasons.

4. COOKIES

Cookies are small data files stored on your device that help recognize returning visitors. Our Site and App use cookies for tracking user interactions. Users can configure browser settings to disable cookies, though certain features may be restricted as a result. Third-party services integrated into our Site and App may also use cookies, over which we have no control.

5. SECURITY

We implement industry-standard security measures to protect your information. This includes physical, electronic, and procedural safeguards to ensure data security throughout its lifecycle. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. PAYMENT INFORMATION

We use third-party payment gateways for secure payment processing. These gateways may collect and process payment details, including credit/debit card information. We do not store your payment details on our servers.

Payment Processors:

Razorpay

  • Website: https://razorpay.com/
  • Privacy Policy: https://razorpay.com/privacy/

    • PhonePe

  • Website: https://business.phonepe.com/
  • Privacy Policy: https://www.phonepe.com/privacy-policy

Refund processing takes between 1 to 10 business days, subject to the policies of the respective payment processor.

7. GOVERNING LAW AND JURISDICTION

This Privacy Policy is governed by the laws of India. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

8. SEVERABILITY

If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions shall continue in full force and effect.

9. CHANGES TO THIS PRIVACY POLICY

  • This Privacy Policy is effective as of July 6, 2021.
  • We may update this Privacy Policy periodically. Changes will take effect immediately upon posting on our Site and App.
  • Your continued use of our services after updates signifies acceptance of the modified Privacy Policy.
  • If material changes occur, we will notify users via email or a prominent notice on the Site/App.

10. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, and its amendments, the contact details of our Grievance Officer are as follows:

Grievance Officer: Vivek Tiwari & Co.

Email: info@itrmantra.in

Phone: +91 8800022202